OfficialTravelDocuments.com

CANCELLATION & REFUND POLICY - March 15, 2007

Disclaimer:

Official Travel Documents makes every effort to secure your travel documents (certified birth certificate copies) as you request. However, it is important that when you receive your documents, that you verify that all the information you require has been obtained, including that the birth certificate is a certified copy with the registrar's raised, embossed, impressed or multicolored seal. By engaging Official Travel Documents, you agree that the sole remedy against Official Travel Documents for damages in connection with the failure to obtain requested documents shall be the return of the service fee charged.

Official Travel Documents shall not be held responsible, nor accept any liability for the actions of any providing agency in delaying or not issuing such applications for any reason whatsoever, nor shall Official Travel Documents be held responsible for expense and/or delay arising from or in connection with: (a) incomplete application or (b) incorrectly or falsely completed application or (c) inaccurate or incomplete supporting documentation. In the case of certified Birth Certificate copies, all of the above applies as well as (d) non-entitlement of the requestor or (e) record not found by the providing agency of (f) wrong certificate received or (g) incorrect information is shown on certificate. Any expense or cost incurred by the client due to these delays or non-issuances shall not be the responsibility of Official Travel Documents, nor shall any charges be levied upon Official Travel Documents.

Lost, damaged, or stolen travel documents

Should any requested travel document (certified birth certificate copy) or other item be lost, misplaced, damaged, delayed or destroyed by any means, Official Travel Documents shall be responsible only for the basic replacement cost of said item should the fault rest with Official Travel Documents. This shall include original express courier shipping costs, only if initially requested. Official Travel Documents is not responsible for items misplaced, damaged, delayed or destroyed by a birth certificate provider agency or non- traceable shipping service.

Government Fees

Government fees charged for birth certificate services are subject to change without notice. Official Travel Documents reserves the right to adjust the fees to obtain the documents for your trip by the specified date. Government fees paid to Official Travel Documents are passed on to a government agency on your behalf and are an absolute liability of the customer. Once the application has been submitted to the appropriate government agency, these fees are non-refundable by Official Travel Documents.

Service and/or Processing Fees

Service and/or processing fees payable by the customer for services provided by Official Travel Documents are exclusive of any government fees. Official Travel Documents reserves the right to change the service or processing fee any time with or without prior notice. Service or processing fees are considered non-refundable by Official Travel Documents if the request has been provided to the appropriate provider agency or government office to fulfill. If, however, the processing agent and/or his/her supervisor determine that extenuating circumstances warrant a refund, Official Travel Documents reserves the right to refund its service or processing fees on a case-by-case basis.

Shipping Fees

All shipping fees incurred are non-refundable by Official Travel Documents.

Cancellation Fee

If a birth certificate order is cancelled by the customer prior to being submitted to the providing agency, the non-refundable processing fee will be considered the cancellation fee and will be charged.

If birth certificate orders have been submitted to a providing agency then orders cannot be cancelled from that point on, and all appropriate service, government and shipping fees will be charged.

Abandoned Orders

If a birth certificate order is placed, and identification verification paperwork has been requested but not received within 5 business days, the order is considered abandoned and will be cancelled. If the order is cancelled due to non-receipt of requested information, Official Travel Documents will charge the non-refundable processing fee as a cancellation fee.