Frequently Asked Questions

1. What is an affiliate program? How does it work?
2. How do I get started?
3. Who can participate?
4. Does it cost anything to participate?
5. How are sales tracked from my site?
6. How much will I earn? How and when do I get paid?
7. What is Commission Junction and why is Official Travel Documents
   using its service?
8. I have signed up. Now what?
9. How do I create links to Official Travel Documents?
10. How do I link to a specific product?
11. I need more help!
12. I need to contact Official Travel Documents regarding the Affiliate
    Program.
13. What if forget my log in name and/or password?

1. What is an affiliate program? How does it work?
   An affiliate program is a revenue sharing program where the affiliate (that's you!) drives traffic to a merchant's Web site (that's us!) in exchange for referral commissions. When a visitor to your site clicks on the affiliate link to our site and completes a birth certificate purchase, you get a commission on these services!
   
   We have teamed with Commission Junction to provide our affiliates with tracking, reporting, prompt monthly payments and the flexibility of being an affiliate for any of Commission Junction's other merchants.
   
   Once you sign up for and are accepted into our program, you'll be taken to the Commission Junction site where you'll create your own personal and secure account. Here you can log in at any time to get our banners and links, find out about commissions earned and even learn about how many impressions each of your links has received.
   
   
   
2. How do I get started?
   
   • Step 1: Sign up! If you're already a Commission Junction publisher, click here to become a Official Travel Documents affiliate!
     
     
   • Step 2: We manually review all applications and provide approval notification within 3 business days. Once your application is approved, you'll receive your Affiliate Program User ID and password and you'll have instant access to banner ads and text links that you can post on your Web site, e-newsletters or e-mail signature.
     
     
   • Step 3: Sit back and collect your commissions from referred birth certificate sales and have happy traveling customers.
     
     
     
3. Who can participate?
   Our services are for certified travel professionals or travel sites. All applications are manually reviewed, and we reserve the right to refuse any application based on our own criteria, or if it violates the Commission Junction Publisher Service Agreement.
   
   
   
4. Does it cost anything to participate?
   No, participation is free, and you never pay monthly maintenance fees! As long as you are an active affiliate, all you need to do is keep the Official Travel Documents links available to your customers and collect your commissions from the referred birth certificate sales.
   
   
   
5. How are sales tracked from my site?
   Once your application is accepted, you will be given a unique affiliate ID which will identify you when you pull the links to post on your site. These now "custom-formatted" links will track the traffic from your site to OfficialTravelDocuments.com. We maintain a 45-day cookie, meaning that if a visitor clicks on a link from your site, you are credited with the sale as long as the visitor purchases birth certificate services within 45 days.
   
   Commission Junction records transactions from your site in real time, meaning that impressions, links and sales are tracked instantly. The Commission Junction Members Area has the reports and tracking resources you'll need to see how you're doing. You can use these reports to find out which of your links are performing the best and to optimize your site for maximum sales.
   
   
   
6. How much will I earn? How and when do I get paid?
   All new affiliates can earn commissions of 20% of our published processing fee for birth certificate services (which equates to $2.40 for each certificate purchased), with a cookie length of 45 days. Affiliates who generate consistent results over time may be upgraded to our Gold Program, with 60-day cookies and commission rates of up to 25% or more.
   
   Commission Junction pays affiliates monthly when the commission balance is $25 or more. Please refer to the Commission Junction Publisher Service Agreement for more information.
   
   
   
7. What is Commission Junction and why is Official Travel Documents using its service?
   Official Travel Documents has teamed with Commission Junction, a leader in third-party affiliate marketing programs to handle our Affiliate Program. It is able to provide affiliates with trusted third-party tracking, real-time reporting and monthly commission checks. For more information about Commission Junction, and to learn more about affiliate marketing, you can read the Commission Junction FAQs.
   
   
   
8. I have signed up. Now what?
   Visit Official Travel Documents Advertiser Detail page at Commission Junction to confirm that you have applied to the program. If you haven't, click on the "Apply to Program" button at the bottom of the page.
   
   Once your application is approved, you will receive an e-mail welcoming you into our Affiliate Program. It will include all the instructions you need to get started. If you're ready to start adding links to your site, check out the ADDING LINKS section on creating links to Official Travel Documents.
   
   
   
9. How do I create links to Official Travel Documents?
   Current affiliates can get links, including banners and text ads here. We regularly update our links to include the resources you need to help you refer customers to our services and earn your commissions.
   
   
   
10. How do I link to a specific product?
    Adding links for Official Travel Documents birth certificate services is quick and easy. We have several banner ads and text links available. It's just a matter of selecting the link you prefer, then copying and pasting the HTML code for that link onto your site wherever it works best!
    
    For step-by-step instructions on getting Official Travel Documents links, check out the ADDING LINKS section.
    
    
    
11. I need more help!
    Here are a few resources you may find useful:
    • Commission Junction FAQ
    • Commission Junction Privacy Policy
    • Official Travel Documents Privacy Policy
    
    
    
12. I need to contact Official Travel Documents regarding the Affiliate Program.
    The best way to contact us if you have any questions or problems is to e-mail us at online customer support. Please include "Affiliate" in the subject line, and your inquiries will be directed to our affiliate manager, Hanne Flippen.
    
    
    
13. What if forget my log in name and/or password?
    If you have forgotten your log in name or password, call Commission Junction at (800) 761-1072 and ask for Client Services. Alternatively, send an e-mail to support@cj.com requesting your account information.